H E L P

S H I P P I N G-NATIONAL (MEXICO)If there's no waiting list, we will send to you your tracking number on 3-5 skillfaul days.Your product will be delivered on max. 7 days.You can contact us directly via whatsapp-INTERNATIONALIf there's no waiting list, we will send to you your tracking number on 3-5 skillfaul days.Your product will be delivered on 15-30 days (depending on the distance).You can us directly via whatsapp


PAYMENT METHODS
VISAMASTERCARDAMERICAN EXPRESSPAYPAL
All your purchases are protected trough Paypal
S H O P O N L I N EDO YOU NEED PERSONAL HELP?CONTACT US VIA WHATSAPP: 5546177102


S C H E D U L E We are open since 10:00 to 18:00If you need an special time appointment, let us knowWE CAN OPEN BEFORE OR AFTER FOR YOU


G I F T P A C K A G I N GIf you requiere special papers, boxes and stickers for packaging let us know with a comment in your order.
S I Z E S M E A S U R E S Carefully check the size list on the side of each product.Please allow 1-2.5 cm error due to manual measurement.


R E T U R N S A N D E X C H A N G E S
You have 7 days from the date of shipment to make a refund of your purchase of Ayanegui. Items may not be returned with odors, stains, cut or damaged labels.Some of our items, due to their special characteristics, have to meet the following conditions in order to be returned:Underwear: items of underwear cannot be exchanged or returned, except for tops, bodies and underwear that retains the original packaging.Accessories: they will have to be returned with their full original packaging.These are the options to return your merchandise:In AYANEGUI studioTake your order and purchase ticket in paper or electronic format to AYANEGUI STUDIO.From homeAccess your order information to request a refund.If you have made your purchase as a guest, you can access this information from the confirmation email. (We are not responsible for the return or exchanges costs)